Privacy Policy
Last Updated: July 14, 2026
Welcome to www.ruizinsagency.com (the "Site"), a website operated by Ruiz Insurance Agency ("Company," "us," "our," and "we"). We are an independent insurance agency located in Cedar Hill, Texas, serving businesses and families throughout Texas. We are committed to maintaining strong privacy protections for our visitors and clients. This Privacy Policy ("Privacy Policy") is designed to help you understand how we collect, use, and safeguard the information you provide to us through the Site and the services provided through it (collectively, the "Services").
By using the Site, you consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
Types of Data We Collect
We collect "Non-Personal Information" and "Personal Information." Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, referring and exit pages, browser and device type, and general activity on the Site. "Personal Information" means data that allows someone to identify or contact you, such as your name, phone number, email address, and any details you share with us about your insurance needs.
Information You Provide to Us
When you request a quote through our Site, we collect your name, phone number, the type of insurance you are interested in, and any details you share about your coverage needs.
If you contact us by email or phone, we collect your contact information and the content of your message so we can respond.
To prepare accurate quotes, we may later collect additional information from you directly, such as your address, property details, vehicle information, business information, or information about the people you want covered. We only ask for what is needed to shop your coverage.
Text Messaging (SMS) Terms
When you provide your phone number through our quote form or otherwise give us your number, you consent to receive text messages from Ruiz Insurance Agency related to your quote request, your policies, and our services. Please note:
- Message frequency varies based on your interaction with us.
- Message and data rates may apply depending on your mobile carrier and plan.
- You can opt out at any time by replying STOP to any message from us. You can reply HELP for assistance or contact us at info@ruizinsagency.com or (469) 272-6060.
- Consent to receive text messages is not a condition of purchasing any insurance product or service.
- We do not sell your phone number, and your SMS opt-in consent is not shared with third parties or affiliates for their own marketing purposes.
Use of Artificial Intelligence
We may use artificial intelligence (AI) tools to help us serve you more efficiently. This can include tools that help us respond to inquiries, summarize or organize the information you send us, draft communications, and route quote requests to the right member of our team. When AI tools are used, the information you provide may be processed by the third-party providers of those tools under agreements that restrict how your data may be used. We do not permit these providers to use your Personal Information to train their models for their own purposes.
Important: no decision about your eligibility for coverage, your premium, or a claim is made solely by an automated system. A licensed member of our team reviews your information, and final quoting and underwriting decisions are made by the insurance carriers we work with.
Information Collected via Technology
To improve the quality of the Services, we may track information provided by your browser when you use the Site, such as the referring website, browser type, device type, and the time and date of access. We track this information using cookies, which are small text files stored on your device. We may also use third-party analytics services, such as Google Analytics, which use cookies to gather information like the pages you visited, your IP address, and which site referred you here. We may also use technological equivalents of cookies, such as social media pixels, in compliance with the policies of those platforms.
Use of Your Personal Information
In general, Personal Information you submit is used to respond to requests you make or to help us serve you better. We use your Personal Information in the following ways:
- to respond to your quote requests and inquiries;
- to shop coverage options for you with the insurance carriers we represent;
- to service your policies and communicate with you about them;
- to send administrative notices related to your requests or policies;
- to send occasional updates or offers about our services, which you can opt out of at any time; and
- to improve the Site and our Services.
Every marketing email we send includes an unsubscribe link. If you ever have trouble unsubscribing, email us at info@ruizinsagency.com and we will take care of it.
Disclosure of Your Personal Information
As a general rule, we do not sell, rent, or lease your Personal Information. We may disclose your Personal Information in these situations:
- Insurance Carriers. To obtain quotes and place coverage, we share the information you provide with the insurance carriers and wholesale brokers we work with. This is a necessary part of shopping your coverage.
- Service Providers. We may share information with third-party providers who help us run our business, such as our website platform, email and text messaging providers, and analytics tools. These providers may only use your information to provide services to us.
- Legal Requirements. We may disclose Personal Information if we believe in good faith that disclosure is necessary to comply with the law, respond to a subpoena or warrant, protect our rights or property, or investigate potential violations of the law or our policies.
Children's Online Privacy Protection Act
Our Services are intended for adults. We do not intentionally gather Personal Information from visitors under the age of 13.
Links to Third Party Websites
The Site may contain links to other websites, such as our Facebook page or carrier websites. We are not responsible for the privacy practices of those websites. This Privacy Policy applies only to information collected through our Site. We encourage you to read the privacy policies of any other website you visit.
Security of Your Personal Information
We implement security measures designed to protect your information from unauthorized access. While we use reasonable efforts to protect your Personal Information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. By using our Services, you acknowledge and accept these risks.
Your Privacy Rights
You have the right at any time to opt out of marketing communications from us by using the unsubscribe link in any promotional email, replying STOP to any text message, or contacting us directly. You may also contact us to request access to, correction of, or deletion of the Personal Information we hold about you, and we will honor your request unless we are required to retain the information by law or for legitimate business purposes, such as maintaining records of placed coverage.
Changes to This Privacy Policy
We reserve the right to change this policy at any time. We may notify you of significant changes by placing a prominent notice on our Site. Significant changes will go into effect 30 days after notice. Non-material changes or clarifications take effect immediately. We encourage you to check this page periodically.
Contact Information
Ruiz Insurance Agency
1221 W Belt Line Rd, Suite 206
Cedar Hill, TX 75104
Email: info@ruizinsagency.com
Phone: (469) 272-6060